Our Return Policy
We appreciate it's not always easy purchasing garments online and understand that you may need to return items from time to time. We are committed to complying with the Consumer Guarantees as legislated by Australia Consumer Law and accept returns on any faulty or wrongly described merchandise at any Ripe Maternity store within a reasonable timeframe.
Full Price items
Change of mind returns are accepted at any Ripe Maternity store (excluding Myer) on full price garments, provided they are unworn, unwashed, in original condition (including all tags attached), accompanied by original receipt and returned within 14 days of delivery.
Online purchases: Change of mind returns are not accepted on hosiery or lingerie.
In store purchases: Change of mind returns are not accepted on swimwear, hosiery, lingerie or formal dresses.
Myer store purchases must be returned at Myer.
We will happily exchange your sale item/s for a different size, colour or style, provided they are unworn, unwashed, in original condition (including all tags attached), accompanied by original receipt and returned within 14 days of delivery. Refunds can only be issued on sale items if faulty or wrongly described. Full priced items may not be refunded after the exchange of a sale item unless faulty or wrongly described.
Gift Vouchers are non-refundable, non-transferable, and cannot be redeemed for cash or be re-issued if lost or stolen. Vouchers are valid for 12 months.
Damaged or Faulty Goods
If you have received a damaged or faulty item, please contact the Online Returns Department on 1800 680 110 or by emailing firstname.lastname@example.org. Faulty items can only be accepted if they are returned with proof of purchase and within a reasonable time after purchase. If you do not return the item within a reasonable time, we are not legally obliged to refund you but you may be entitled to have the goods repaired, receive a credit note or exchange at our discretion.
How to return or exchange an item
Simply fill out the Online Returns/Exchange Form and send it back to us at the address below with the item/s you wish to return. We recommend using a traceable form of postage as we cannot be held liable for parcels lost in transit.
Ripe Maternity Online Returns 225 Grange Road Fairfield VIC 3078 Australia
Please allow two weeks from the day you post your return for your account to be credited (this may take longer if you are returning goods from outside Australia). Your refund will be credited to your original payment method.
At a store
Simply take the item/s you wish to return in to any Ripe Maternity store (excluding Myer) show your online receipt and the credit card used for your purchase and our store staff will be happy to assist you.